Jefferson Comprehensive Concussion Center

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Patient Advocate

Patient Advocate
Friday, June 9th, 2017
Our Concussion Patient Advocates are here to support you throughout your entire recovery - from start to finish.

The Jefferson Comprehensive Concussion Center aims to provide the best patient experience for those under the care of our clinical team. An essential part of this experience is provided by our Concussion Patient Advocates. The patient advocate role is to act as the key liaison between you and your providers. These clinicians are your support personnel for any questions you have during recovery, and act as an advocate both at our Center and with your outside care network, such as your primary care physician, team physician, school athletic trainer, or school counselor.

Our advocates stay up to date on important information that could affect your recovery:

  • Current concussion treatments and consensus statements
  • Active research trials that you may qualify for at the Jefferson Comprehensive Concussion Center or our partner companies: Jefferson, Rothman Institute, and Wills Eye Hospital
  • Insurance requirements
  • Physician schedules and locations both at Jefferson Comprehensive Concussion Center and at our partner locations
  • State laws pertaining to return-to-learn and return-to-play protocols following a concussion
  • Advocacy groups and other community resources
  • Jefferson Comprehensive Concussion Center's Health Care Specialty Partnerships, their locations, and services.

Concussions, treatment plans, and recovery timeframes can sometimes be overwhelming for new patients and their families. If you've been recovering from your concussion for a long time, or if you are looking to return safely to sports after a recent concussion, having a dedicated patient advocate can help. Our goal is to educate you and your family on your concussion recovery game plan.

Our advocates are here to guide you through your recovery with compassion, understanding, and knowledge.  Everyone needs an advocate-- especially during concussion recovery.

Here are some tips from our Concussion Patient Advocates:

  • Know the signs and symptoms of concussion ahead of time. Some general symptoms may not jump out as a symptom of a concussion (such as a change in mood or sleep), since these can have many causes. Knowing these signs and symptoms becomes more important because not all concussions are caused by a hit to the head. Whiplash or a force to the neck or body alone can cause a concussion, and in some cases you may not be aware that you've been injured.
  • If your doctor is referring you for specialized concussion services or therapy closer to home, make sure your rehabilitation specialist is well qualified in the care of concussion. Your patient advocate will help educate you on what qualifications we look for in a trusted concussion clinical team member. We take great measures to know and understand the concussion backgrounds of the medical professionals we refer to for continued concussion services or treatment.
  • Most concussions will fully resolve within two weeks. However, some problems can linger. If this is the case for you, it is important to know that you will get better; it just takes patience and trust in your physician's treatment plan, and most importantly--dedication to your recovery.

If you are a patient of the Jefferson Comprehensive Concussion Center and you would like to reach your patient advocate, please call 267-463-2288.

For Your Brain The Best Minds

For Your Brain The Best Minds